The FSC reminds consumers that in addition to assessing their own needs and financial capabilities carefully before instituting commercial medical insurance. Consumers should also pay attention to what kind of insurance products they purchased, definitions of diseases, hospitals, etc. It is also important to understand other important matters such as referring to hospitalization as a payment, insurance waiting periods, payment caps and exclusion responsibility. The FSC recommends consumers to give honest answers for the written inquiries from the insurance company in order to avoid purchasing insurance product that do not meet their needs or derivative of other disputes.
The aforementioned points for attention are recorded in the policy terms. For related policy term information, consumers may directly download it from the Taiwan Insurance Institute website, call the toll-free insurance company service hotline on its 0800 service phone line or obtain it from the insurance salespersons. With respect to matters in the policy terms that aren’t clear, as well as asking the salesperson, consumers can ask the insurance company for confirmation to protect their rights and interests.